Form Builder

Required fields are marked with asterisks (*)

Community Care Northumberland logo Ontario Health Team of Northumberland logo

Volunteer Peer Support - WrapAround

Position Description -  Volunteer WrapAround Facilitator

Position Summary 

The Volunteer WrapAround Facilitator is matched with an older adult or caregiver to facilitate their involvement with the WrapAround process. The facilitator ensure the principles of a high-fidelity WrapAround process are executed, and in so doing provides necessary support to help keep older people in their homes and increase their capacity to attend to self-care and sustain involvement in their communities.

The facilitator will attend Community Care Northumberland (CCN) volunteer orientation and WRAP training sessions and be part of a Community of Practice for WrapAround facilitators and coaches. Facilitators are expected to embrace CCN's mission, vision and core values and WrapAround's core values and practice principles.

Time Commitment

The average volunteer time is normally 8-10 hours per month.

About Community Care Northumberland


Community Care Northumberland improves the health and wellbeing of our community through the creation, coordination and delivery of relevant community-based programs.


To improve the quality of life for individuals in our community.

Core Values

  • Being accountable
  • Being collaborative
  • Being generous
  • Being inclusive
  • Being innovative
  • Being respectful
  • Creating opportunities for staff & volunteers to contribut to their own & CCN's success

About WrapAround

Core Values

  • Be respectful and to be respected
  • The right to be listened to, heard and understood
  • "No blame, no shame" - what happens in the past stays in the past - focus is on now and the future
  • Know that you are a sacred part of creation and recognize that you have a purpose
  • Person- or family-directed
  • The right to care and supporot even when the person is dealing with multiple and ongoin complex needs
  • The right to be part of and contribute to one's community
  • Truth and honesty

Practice Principles

  • Family access, voice and ownership
  • Team-based
  • Natural supports
  • Community ownership, community-based and community connectedness
  • Culturally competent
  • Individualized
  • Needs-based
  • Strength-based
  • Safety first
  • Persistence, never give up
  • Outcome-based, do what works
  • Communication and planning
  • Agency supports and partnerships
  • Partners and funding governments


In WrapAround, the Volunteer Facilitator works with the patient and their team through 4 phases:

Phase 1 - Engagement: to engage the person and their family into developing a working relationship - enabling the Volunteer Facilitator to be as effective and efficient as possible.

Phase 2 - Planning: to create a plan using the WrapAround planning process that elicits multiple perspectives, builds trust and shared vision among team members, and is consistent with the WrapAround values and practice principles.

Phase 3 - Implementation: to monitor and review progress and successes, and meet with the team regularly to make changes to the plan as required. The activities of this phase are repeated until the goals and vision have been achieved and the planning process is no longer needed.

Phase 4 - Transition: to guide the team in focusing on the transition of the participant out of the formal WrapAround process by reviewing strengths and need and identifying services and supports to meet those needs.


  • Experience supporting seniors preferred
  • Completion of 4-day WrapAround training
  • Excellent communication & listening skills
  • Empathetic and caring
  • Ability to form professional & comfortable working relationships with a wide range of people
  • Knowledge of community support groups (e.g. faith communities, seniors' programs and service clubs) and Northumberland County health and social services an asset
  • Other volunteer training an asset
  • Adherence to the organization's COVID-19 vaccine policy


  • Attend 4-day WrapAround orientation and facilitation training (paid for by CCN) - October 28, 29 and November 4, 5 in the Education Room at Ed's House Northumberland Hospice Care Centre (1301 Ontario Street, Cobourg)
  • On-going training and support
  • CCN orientation training is provided within 3 months of becoming a facilitator


  • While there is potentially high risk due to the vulnerability of the patients and families and the volunteer being required to facilitate with often limited support and supervision – this is mitigated by rigorous training, that includes a strong focus on establishing and maintaining safety, a volunteer Community of Practice, and that all WrapAround teams are co-facilitated.


  • The opportunity to provide valuable support in improving the “quality of life” for senior residents of Northumberland
  • Volunteer training and education providing opportunities to expand knowledge and skills
  • Personal growth and satisfaction found in contribution
  • Other benefits that are unique to each volunteer

For more information contact

Kelly Peterson - Volunteer Peer Support Coordinator
C: (905) 373-2998
F: (905) 372-3898

To complete your application, please click continue.